If you are a small or medium business, a phone system is likely to be one of your most valuable assets. One of your most used also. So picking a phone system you can rely on is sometimes a complicated task.
Ultimately though, you have two options – the traditional phone system that relies on circuits operated by Private Branch Exchange (PBX) equipment. Or you can go down the ever-growing-in-popularity alternative of Voice over Internet Protocal (VoIP) – transmitting your voice over the internet.
While you are your own judge of what’s best for your company, VoIP has a number of benefits over traditional methods and the number of users are rapidly on the rise. So what is the reason behind its growing popularity?
Here are a few reasons why VoIP solutions may be winning over small businesses:
Flexibility
The efficiency and flexibility that VoIP brings to a business is hugely popular in the modern age. The internet-based phone system helps to streamline business and minimise wastage in the process.
You can use VoIP regardless of your location, provided you have internet connection. So whilst your employees are on the move, they can still answer those important business calls even if they’re not at their desk.
Remote Customer Support
Customers of traditional phone companies have often complained about complicated and slow customer service offerings.
VoIP is part of the next generation of service providers, built on the most up-to-date systems with fresh web-based software that allows them to respond to changes in the market significantly quicker than those traditional phone companies.
With both web-based and over-the-phone support, VoIP customers can eliminate the need for an engineer paying a visit to their premises, which in itself minimises delays in troubleshooting.
More User-Friendly
You’ve experienced how difficult complicated traditional phone systems can be. Perhaps you were unable to forward a call, forgot your password to access voicemail or didn’t recognise the incoming call as it wasn’t labelled.
Whilst traditional providers offer these features, they are often difficult for employees to work out. VoIP technology is familiar to use for your tech and web-savvy staff, providing a simplified interface are comfortable using.
Call forward is more simple (no more #!) and voicemail can be accessed via mobile and email also.
