Adobe Acrobat is one of the most widely adopted applications used to view PDF file format. When we run specific sites or applications on the internet, Adobe applications also install add-ons and plug-ins. These are small features that add extra functionality to a particular program to compatibly work with the internet browser. If Adobe Acrobat software is not properly installed or its extra features are not working in the manner they should, the internet browser will crash whenever we try to open any PDF file. A pop-up line will appear the menu bar that generally displays ‘Pop-up blocked’ or ‘Install plug-ins’.
This can happen in any internet browser including Internet Explorer, Google Chrome, and Mozilla Firefox but the same phenomenon occurs with different names. For example, in Chrome, it appears as Shockwave Flash, in IE it appears as add-in issue and in Firefox, the problem appears as Flash Player Crashed. The problem is same but only the name and form is different in different browsers.
Steps for fixing Adobe Acrobat Crashes problem
In Google Chrome
1. Plug-ins: In the address bar, type the below-mentioned text and press ‘Enter’.
2. Expand: After the plug-in is opened, a page will be displayed with the plug-in mark and various options for plug-ins will appear. In the top right corner, a details button with a small + sign is present. Now, click on the symbol + to expand the existing plug-ins listed in the column which is visible on the left.
3. Disable: When all the files are expanded, search for Flash Player. When it is found, click on the ‘Disable’ button if the flash player is enabled. This is the final step the process. When the flash is disabled, the browser will be prevented from frequent crashes of Shockwave. This step ensures that any new version of Adobe will be updated on your PC when updates are available and there will be no conflicting updates associated with your browser.
While using Chrome if your plugin becomes unresponsive, you can read our guide on how to resolve the plugin unresponsive error in Google Chrome.
In Internet Explorer :
1. Open Internet Explorer. Press and hold the Alt button in order to get all the tools from the menu bar. Now, go to Internet Options.
2. Click on ‘Advanced’ tab and a pop-up window will appear. Click on ‘Restart’ so that explorer settings are changed to default. Finally, click OK.
3. Restart IE and click to ‘Manage Add-ons’.
4. After loading, search for BHO or browser help
5. Click disabled on each BHO or browser help in the name and restart the browser.
6. Download the Acrobat software from Adobe if your PC is missing the setup.
7. Now, uninstall the previous Acrobat software through the Control Panel and restart the PC.
8. Now install the new software and restart your PC again.
Finally, your computer will be free from Adobe Acrobat crashes problem. For Mozilla Firefox, you can repeat the same process as Internet Explorer and the Adobe Acrobat Crashes problem will be resolved.
